SchoolTool | Community & Support

SchoolTool Community

Through our online community forum and virtual, hybrid, and in-person user group events, we aim to build connections between districts, RICs, educators, administrators, and K-12 stakeholders, while giving customers and partners a voice to make meaningful contributions to the SchoolTool product.

Community Forum

Our community forum encourages dialogue and discussion by offering a supportive, collaborative space where customers that are directly supported by Mindex can post questions, share and vote on ideas, and connect with like-minded professionals. They can also watch educational and technical videos and access our knowledge base of useful articles.

As part of our training subscription, districts are able to access training forums and have direct contact with SchoolTool trainers.

Feedback & Feature Requests

We love hearing from you, and communication with our customers is essential for collaboration and making our student management software the best it can be. Our customers and partners can share innovative ideas or feedback directly with our Strategic Account Manager or within our online community for other SchoolTool users to comment and vote upon. Rest assured, your suggestions don't go into a black hole— Our product team keeps a close eye out for our users' suggestions and feedback!

User Groups & District Check-ins

Our virtual, hybrid, and in-person user groups bring RICs and districts together to discuss best practices, share release information, demo new features, and gather feedback. We also conduct district check-ins where we share news, hear about our districts' experiences with SchoolTool, and make sure they're supported.

Join these discussions by connecting with our Strategic Account Manager!

Connect with our Strategic Account Manager

By providing access to a Strategic Account Manager, our customers and partners will never have to wonder who their main SchoolTool contact is.

We don’t just sell a product and then peace out. Instead, we’re with you every step of your journey—from implementation and training to ongoing support and engagement. Our Strategic Account Manager frequently communicates with our districts, RICs, and BOCES to ensure continued success with SchoolTool through virtual, hybrid, and in-person user groups.

Complete this form to connect with our Strategic Account Manager. We look forward to meeting with you to learn more about your successes and areas for improvement, extending an invite to our user group discussions, keeping you up-to-date with the latest releases, and hearing your feedback about new features and upcoming updates!

SchoolTool Product Support

We have an awesome SchoolTool support team right here in New York State, so you won't have to worry about frustrating time zone differences or hours of operation affecting response times. Throughout our decades of experience supporting NYS districts, we’ve even been known to hop in the car and drive to customer locations when they find themselves in sticky situations and need a helping hand!

In addition to our dedicated service and support team, we offer a variety of resources to assist both new and longtime SchoolTool users:

In-App Help

SchoolTool provides documentation and tutorial videos that offer relevant how-to information for users.

For example, teachers can access instructional videos on the spot if they need help taking attendance, setting up grade books, submitting grades, adding discipline information, and more.

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SchoolTool Webinars

Offered both live and on demand, our SchoolTool trainers share their expertise to help end users get the most out of their SchoolTool experience.

For those in technical or non-technical roles, our open webinars help users gain an overall understanding of SchoolTool and how to utilize it to be more effective in their specific role. If you’re looking to sharpen your SchoolTool skills, our subscription webinars can help take your knowledge to the next level!

For more information on the upcoming webinar schedule, subscribe to our webinar e-mail list!

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Want to keep up with the latest product news?

Don’t miss out on anything! Depending on your role and district’s support needs, we offer:

Frequent email updates with the latest product release information and upcoming webinar topics.
Invite-only access to regional district and NYS RIC user group discussions.
A company blog you can subscribe to and stay up-to-date with the latest stories we want to share.

Contact our support team (or your RIC if you're RIC-supported) to get connected and stay in the know!

Need technical support? We're here to help.

We have a dedicated support team competing to keep our customer satisfaction scores extremely high (it’s a big deal to us). If you’re looking for help with SchoolTool, fill out our form, and our team will see how they can assist you best.

We’ve participated in the user feedback meetings around grade book, and also did one with one of the developers around attendance. I find it is so helpful and I really appreciate that you are reaching deeply into your SchoolTool community, taking feedback and actually making changes.

Shannon M.

Chief Information Officer at Gouverneur Central School

“I love the in-app help feature. I've always trained my teachers that when you're stuck somewhere in SchoolTool, if you're having an issue, hit that little question mark and it'll bring you straight to the help for that particular module for that screen that you're on. I have found it to be a big positive that help is readily available.”